If you need to contact us, we would much prefer it if you could use the form above or one of the e-mail addresses
below. We will answer all e-mails as soon as we can, typically within 2 business day.
When sending us an e-mail, please be sure to include as much relevant information as possible,
such as order number, date purchased etc. or for technical assistance please give full details of
what has happened, how it was wired, what setting used etc etc, try to give us the full picture & that way
we are in the best position to answer you. If replying to an e-mail, please include the entire transcript in
your reply, that way we can pick up where we left off - this will save us considerable time.
We understand that sometimes it is good to be able to actually TALK to someone, particularly if it
is an urgent matter, in which case we can be reached between 10:00am & 4:30pm Monday to
Friday (excluding public holidays) on the following numbers:-
01248 719353 - Charged as a standard rate number from BT landlines.
Please note that due to reduced staff levels during the current coronavirus situation, response times may be longer than usual. Where possible if you can send us an e-mail instead of phoning it would be appreciated. If you are calling to enquire about the delivery of an order already placed, we request that you wait a little longer. We are managing to ship orders pretty much on time, however there are delays within Royal Mail & deliveries are frequently not arriving in the order that you would expect. i.e. an order placed on Monday may not arrive until the following Monday, whereas an order placed on Tuesday might arrive on Thursday. Royal Mail are under tremendous pressure with reduced staff levels coupled with higher than normal quantities of deliveries. At these times a little patience & understanding goes a long way.
You can also fax us on 0872 113 3331.
For written enquiries our warehouse address is:
1 LLWYN BLEDDYN
Directions via Google Map CLICK HERE