If you need to contact us, we would much prefer it if you could use the form above or one of the e-mail addresses
below. We will answer all e-mails as soon as we can, typically within 2 business days.
When sending us an e-mail, please be sure to include as much relevant information as possible,
such as order number, date purchased etc. or for technical assistance please give full details of
what has happened, how it was wired, what setting used etc etc, try to give us the full picture & that way
we are in the best position to answer you. If replying to an e-mail, please include the entire transcript in
your reply, that way we can pick up where we left off - this will save us considerable time.
We understand that sometimes it is good to be able to actually TALK to someone, particularly if it
is an urgent matter, in which case we can be reached between 10:00am & 4:30pm Monday to
Friday (excluding public holidays) on the following number:-
01248 719353 - Charged as a standard rate number.
Please note that we are a small team & will answer all messages as quickly as possible, however, at busy times there may be a delay but we will get back to you as soon as we are able. Where possible if you can send us an e-mail instead of phoning it would be appreciated. If you are calling to enquire about the delivery of an order already placed, we request that you first check the tracking information. You should receive a despatch e-mail when the order is shipped, it is then out of our hands. There are frequently delays within Royal Mail & deliveries are frequently not arriving in the order that you would expect. i.e. an order placed on Monday may not arrive until the following Monday, whereas an order placed on Tuesday might arrive on Wednesday.
You can also fax us on 0872 113 3331.
For written enquiries our warehouse address is:
1 LLWYN BLEDDYN
Directions via Google Map CLICK HERE